Memory recall Freshdesk · all four models
20/20
Named in every no-search panel run
Freshdesk workspace / Competitor intelligence
Who AI puts in
the room with you.
Track shortlist presence by model and tier, see which vendors replace you when AI researches, and inspect whether the claims shaping those comparisons are true.
Research mentions Search-enabled answers
0/8
Absent across all measured search trials
Recall runs Same-day frozen panel
80
20 per model · no search
Competitor claims Evidence-checked
64
Front · Gorgias · Jira · Zendesk
02 / Shortlist recall20 same-day runs per model · model memory only
Share of answer
Who gets named when a buyer asks
A stable presence in model memory is the entry ticket. Rank and frequency reveal who starts each buying conversation with an advantage.
claude-fable-5frontier
20 runs · no search- 1Zendesk 20/20
- 2Freshdesk 20/20
- 3.3Salesforce Service Cloud 20/20
- 3.8Intercom 20/20
- 5.7Crisp 19/20
- 6.3Zoho Desk 15/20
- 5.6Jira Service Management 14/20
claude-sonnet-5mid-tier
20 runs · no search- 1Zendesk 20/20
- 2Freshdesk 20/20
- 3.5Intercom 20/20
- 3.7Zoho Desk 20/20
- 5.4Front 14/20
- 4.9Hubspot Service Hub 10/20
- 5.4Salesforce Service Cloud 7/20
gpt-5.6-solfrontier
20 runs · no search- 1Zendesk 20/20
- 4Intercom 20/20
- 2.9Freshdesk 20/20
- 3.8Dixa 20/20
- 3.4Salesforce Service Cloud 20/20
- 6Front 12/20
- 6.3Jira Service Management 7/20
gpt-5.6-terramid-tier
20 runs · no search- 1Zendesk 20/20
- 2.2Salesforce Service Cloud 20/20
- 3.4Freshdesk 20/20
- 5.1Intercom 20/20
- 4.5Dixa 15/20
- 3.9Easiware 11/20
- 6.6Front 7/20
03 / Research gapHighest-priority visibility signal
Memory ≠ research visibilityPresent before search.
Present before search.
Absent after it.
gpt-5.6-terra names Freshdesk in every memory-only shortlist. Give it the same buyer and web research, and Freshdesk disappears entirely—not recommended, not compared, not mentioned.
Products researched insteadFrontJira Service ManagementZendeskDeskpro
Model memory20/20RECALLED
Web research enabled0/2NOT MENTIONED
04 / Competitor claim integritySame evidence standard · every vendor
Comparison reliability
What AI gets wrong about the alternatives
A competitor mention is only half the story. We verify the product facts that make one vendor appear stronger, cheaper, or safer than another.
Front14 assessed parts
0not fully correct
Gorgias2 assessed parts
1not fully correct
Jira Service Management14 assessed parts
1not fully correct
Zendesk39 assessed parts
13not fully correct
| Assistant claim | Vendor | Model / capture | Assessment | Verified record says |
|---|---|---|---|---|
| “Custom SSO is offered on Advanced and Enterprise” | Gorgias | gpt-5.6-sol2026-07-29 · frontier | False | SSO row ticked on every plan; Enterprise card additionally names SSO (SAML). |
| “Guard Premium adds data residency controls” | Jira service management | claude-fable-52026-08-05 · frontier | False | Guard availability doc (atlassian/2026-08-06/atlassian-guard-product-and-plan-availability) enumerates Guard features with no residency entry; … |
| “Zendesk gates regional hosting behind its paid Data Center Location add-on” | Zendesk | claude-sonnet-52026-08-05 · mid-tier | False | See linked verified record. |
| “EEA (Ireland), EEA (Frankfurt)” | Zendesk | claude-sonnet-52026-08-05 · mid-tier | False | Ireland/Frankfurt confirmed by the Data Hosting Locations article (4408825765530) |
| “having a DPA does not mean your tickets are stored in the EU unless you've bought it” | Zendesk | claude-fable-52026-08-05 · frontier | False | See linked verified record. |
| “Zendesk supports SCIM 2.0 through automated user provisioning with third-party providers such as Okta or Azure Entra” | Zendesk | claude-fable-52026-07-29 · frontier | False | OneLogin partner page: OneLogin automatically creates, updates and deletes users in a Zendesk account, real-time provision/deprovision — a third … |
| “accounts default to US hosting otherwise” | Zendesk | claude-sonnet-52026-08-05 · mid-tier | Unsupported | US default not published (no-commitment/may-move is the vendor statement) |
| “| **Zendesk** | US by default |” | Zendesk | claude-sonnet-52026-08-05 · mid-tier | Unsupported | US default not published (no-commitment/may-move is the vendor statement) |
| “accounts default to US hosting otherwise” | Zendesk | claude-fable-52026-08-05 · frontier | Unsupported | vendor states no-commitment/may-move-between-regions; a US default is not published |
| “Zendesk does not offer native SCIM provisioning on any plan” | Zendesk | claude-sonnet-52026-08-05 · mid-tier | Unsupported | vendor does not state the negative; provisioning article login-walled |
05 / Opportunity mapWhere the next intervention pays
Recommended focus
Make the researched answer as strong as the remembered one.
Freshdesk already owns durable model memory. The immediate opportunity is retrieval: publish clearer, machine-retrievable evidence for the high-intent questions where research currently routes buyers elsewhere.
Close the SCIM evidence gap
Publish an explicit, product-specific position—even if the correct answer is “not supported.”
Make regional pricing retrievable
Expose current EUR figures with effective dates and stable, citable URLs.
Strengthen comparison retrieval
Answer the buyer’s qualification criteria in structured, evidence-dense product pages.